SHIPPING

**HOLIDAY ORDERS: Order can take anwhere from 12-20 days to deliver in most countries. Christmas order cut-off date is November 15th.**

 

PROCESSING TIME

Order processing time is 3-5 business days. 

For logistic reasons we might ship your items in separate parcels.

Once your order has been dispatched by us you will receive an Order Confirmation email. Order take anywhere from 12-20 business days to deliver in most countries. As soon as your order is shipped, you will receive an email with your tracking number.

 

UNITED STATES / CANADA SHIPPING TIMES

Standard Shipping      12-20 days                

         

UNITED KINGDOM / EUROPE SHIPPING TIMES

Standard Shipping      12-20 days

AUSTRALIA SHIPPING TIMES

Standard Shipping      7-14 days

REST OF WORLD

Shipping      16-20 days

SHIPPING SECURITY

All our orders are tracked and insured.

In the unlikely event that you have not received your parcel within 9-15 business days of your order being dispatched please contact us at info@romyandjacobworld.com so we can look into your order for you. Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by the courier company.

CHANGES TO ORDERS

If you want to make a change to your order, you must inform us as soon as possible and we will see if it’s possible to update your order. We cannot guarantee that we are able to combine orders or change items on an order once it has been placed. 

NON-DELIVERY

Please note, estimated delivery times do not include customs delays. In the unlikely event that you have not received your parcel within the stated delivery time and you have not contacted the courier about your delivery, please email us at info@romyandjacobworld.com and we will always do our best to investigate your delivery for you.